General Terms and Conditions
Voctag UG (haftungsbeschränkt)
1. Scope and Applicability
1.1 General Provisions
These General Terms and Conditions of Business ("Terms") govern the contractual relationship between Voctag UG (haftungsbeschränkt), Simon-Dach-Straße 31, 10245 Berlin, Germany, registered in the Commercial Register of the Local Court of Charlottenburg under HRB 10470, VAT ID: DE309683570 (hereinafter "Voctag", "we", "us", or "our") and users of our digital learning platform and services (hereinafter "Customer", "you", or "your").
1.2 Applicability
These Terms apply to all contracts for the provision of digital educational content, courses, memberships, and related services offered through our online platform. They govern both business-to-consumer (B2C) and business-to-business (B2B) relationships, with specific provisions for consumer protection where applicable.
1.3 Consumer Definition
For the purposes of these Terms, a "Consumer" is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession, as defined under German and EU law.
1.4 Platform Integration
By using our services, you also agree to comply with the terms of use of our learning platform and any third-party services integrated therein, including payment processors and content delivery networks.
1.5 Amendment Procedures
We reserve the right to modify these Terms at any time. Changes will be communicated to existing customers via email and prominent notice on our platform at least 30 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the modified Terms.
2. Services Description
2.1 Course Content and Access
We provide digital educational content including but not limited to:
Online courses with video, audio, and text materials
Interactive learning modules and assessments
Downloadable resources and materials
Live and recorded webinars and workshops
Community access and discussion forums
2.2 Membership Tiers and Benefits
Our services include various membership options with different periods and content.
2.3 Platform Availability
We strive to provide continuous access to our services but do not guarantee uninterrupted availability. Service may be temporarily unavailable due to technical issues, updates, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, subject to applicable consumer rights.
2.4 Technical Requirements
Customers are responsible for maintaining:
Stable internet connection
Compatible devices and browsers
Current operating systems and security updates
Compliance with minimum system requirements as specified on our platform
3. Registration and Account
3.1 Account Creation
Pre-Purchase Registration: You may register for an account before making a purchase by providing accurate and complete registration information.
Automatic Account Creation: If you make a purchase without a pre-existing account, we will automatically create an account for you using the information provided during checkout. You will receive login credentials via email to access your purchased content.
All users must:
Provide accurate and complete information during registration or purchase
Maintain the confidentiality of account credentials provided to you
Notify us immediately of any unauthorized account access
Ensure you meet the minimum age requirement of 18 years.
3.2 User Obligations
Upon account creation (whether self-registered or automatically created after purchase), you agree to:
Use the services only for lawful purposes
Respect intellectual property rights
Not share account credentials with third parties
Not attempt to circumvent technical protection measures
Comply with community guidelines and codes of conduct
Check your email for important account information and updates
3.3 Prohibited Uses
You may not:
Resell, redistribute, or commercially exploit our content
Use our services to harm others or engage in illegal activities
Attempt to reverse engineer or extract our proprietary content
Create derivative works without explicit permission
Interfere with the proper functioning of our platform
3.4 Account Suspension and Termination
We reserve the right to suspend or terminate accounts for:
Violation of these Terms
Fraudulent or suspicious activity
Non-payment of fees
Abuse of our systems or other users
Legal or regulatory requirements
4. Pricing and Payment
4.1 Pricing Display
All prices are displayed in US-Dollar (USD) and include applicable German VAT (Mehrwertsteuer) at the current rate. For customers outside Germany, VAT may be applied according to applicable EU VAT regulations or reverse charge mechanisms.
4.2 Payment Methods
We accept:
Major credit and debit cards (Visa, Mastercard, American Express)
PayPal and other digital payment services
SEPA Direct Debit (for EU customers)
Bank transfers (for certain transaction types)
Klarna
4.3 Subscription Billing
For subscription services:
Billing occurs automatically at the beginning of each billing period
You authorize us to charge your selected payment method
Price changes will be communicated at least 30 days in advance
Subscriptions automatically renew unless cancelled before the next billing date
4.4 Failed Payment Handling
In case of payment failure:
We will attempt to process payment up to 8 times
Your account may be temporarily suspended after failed attempts
You will be notified via email of payment issues
Service will be restored upon successful payment
4.5 Currency and International Payments
Primary currency is EUR; other currencies may be offered
Exchange rates are determined by payment processors
International transaction fees may apply as determined by your bank or payment provider
5. Withdrawal Rights and Refunds
5.1 EU Consumer Withdrawal Right
EU consumers have the right to withdraw from contracts within 14 days of purchase without giving reasons, as provided by the EU Consumer Rights Directive.
5.2 Exceptions for Digital Content
The withdrawal right does not apply to digital content if:
You have given explicit consent to immediate performance
You acknowledge that you lose your withdrawal right upon downloading or streaming
You have started downloading or accessing the digital content
5.3 Exercise of Withdrawal Right
To exercise your withdrawal right:
Send clear written notice via email to support@energetic-youth.com
Include your order number and reason for withdrawal (if desired)
Submit the notice within the 14-day period
5.4 Refund Processing
Refunds will be processed:
Within 14 days of receiving your withdrawal notice
Using the same payment method as the original transaction
In the original currency of purchase
Minus any applicable processing fees for partial service consumption
5.5 Partial Consumption Rules
For partially consumed digital content:
Refunds may be prorated based on usage
Access logs will determine the extent of consumption
Fair usage policies apply to prevent abuse
6. Intellectual Property
6.1 Content Ownership
All course content, materials, and platform elements are owned by Voctag or our licensors and are protected by:
German and international copyright law
Trade secret protection
Trademark rights
Database rights
6.2 License Grant
We grant you a limited, non-exclusive, non-transferable license to:
Access and view purchased content for personal use
Download materials where explicitly permitted
Use content for personal educational purposes only
6.3 User-Generated Content
For content you submit to our platform:
You retain ownership of your original content
You grant us a license to use, display, and distribute such content on our platform
You warrant that you have the right to grant such license
We may moderate or remove content at our discretion
6.4 Copyright Protection
We respect intellectual property rights and will:
Respond to valid DMCA notices and equivalent EU procedures
Remove infringing content when properly notified
Terminate accounts of repeat infringers
Implement appropriate technical protection measures
7. Data Protection
7.1 GDPR Compliance
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and German Federal Data Protection Act (BDSG-neu).
7.2 Privacy Policy Integration
Our Privacy Policy, available at https://www.energetic-youth.com/privacy, forms an integral part of these Terms and provides detailed information about:
Data collection and processing purposes
Legal bases for processing
Your rights as a data subject
International data transfers
7.3 Data Processing Purposes
We process personal data for:
Service provision and customer support
Account creation (including automatic account setup for purchasers)
Payment processing and fraud prevention
Marketing communications (with consent)
Legal compliance and dispute resolution
Platform security and improvement
7.4 International Transfers
When transferring data outside the EU/EEA, we ensure appropriate safeguards through:
EU-US Data Privacy Framework compliance
Standard Contractual Clauses
Adequacy decisions by the European Commission
Other legally recognized transfer mechanisms
8. Liability and Disclaimers
8.1 German Law Liability Framework
Our liability is governed by German law (BGB) with the following limitations:
Unlimited liability for damages caused by intent or gross negligence
Limited liability for simple negligence only in cases of breach of essential contractual obligations
Exclusion of liability for simple negligence in non-essential matters, except for personal injury
8.2 Educational Content Disclaimers
Our educational content is provided for informational purposes only and:
The content offered is intended solely for personal and professional development. It is not a substitute for medical or therapeutic treatment, nor for legal, tax, financial, or similar advice. It is exclusively aimed at individuals who are not in an exceptional or emergency situation.
Recommendations made accessible through our pages and services cannot guarantee any specific outcome and are largely based on personal experiences. A responsible approach to the content made available to you is important.
IMPORTANT SAFETY NOTICE:
NEVER practice exercises, meditations, or any other content while driving, operating machinery, or engaging in any activity requiring your full attention
DO NOT use our content if you are in a medical emergency or crisis situation
STOP immediately if you experience pain, discomfort, dizziness, or any adverse symptoms
CONSULT your physician before beginning any new wellness or exercise program
8.3 Technical Availability
We disclaim liability for:
Temporary service interruptions
Third-party platform dependencies
Internet connectivity issues
Device or software compatibility problems
Force majeure events beyond our control
8.4 Maximum Liability Cap
Our total liability for damages, regardless of legal theory, shall not exceed:
For consumers: The amount paid by you in the 12 months preceding the claim
For business customers: The amount paid by you in the 6 months preceding the claim
8.5 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to:
Natural disasters and extreme weather events
Government actions and regulatory changes
Internet service provider failures
Cyber attacks and security incidents
Pandemic-related restrictions
9. Termination
9.1 Customer Termination Rights
You may terminate your account and subscriptions:
At any time by giving 30 days' written notice
Immediately for cause if we materially breach these Terms
Through your account settings for subscription services
Subject to applicable withdrawal and refund provisions
9.2 Company Termination Rights
We may terminate your account:
With 30 days' notice for convenience
Immediately for material breach of these Terms
For non-payment after reasonable notice and opportunity to cure
If required by law or regulatory authorities
If we discontinue services generally
9.3 Effect of Termination
Upon termination:
Your access to the platform will cease
Downloaded content licenses will terminate
Account data will be handled according to our Privacy Policy
Outstanding payment obligations remain due
Survival clauses will continue to apply
9.4 Data Retention Post-Termination
After termination, we will:
Retain data as required by law (typically 6-10 years for business records)
Delete personal data upon request, subject to legal obligations
Provide data export options before account closure
Maintain anonymized data for analytics purposes
10. Dispute Resolution
10.1 Governing Law and Jurisdiction
These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For disputes with:
Consumers: German courts have jurisdiction, with special jurisdiction rules under Brussels I Regulation
Business customers: Courts of Berlin, Germany have exclusive jurisdiction
10.2 EU Online Dispute Resolution
EU consumers may access the Online Dispute Resolution platform provided by the European Commission at: https://ec.europa.eu/consumers/odr/
10.3 Alternative Dispute Resolution
We participate in alternative dispute resolution through:
German arbitration institutions
Industry-specific mediation services
Consumer dispute resolution bodies where applicable
10.4 Limitation Period
Claims must be brought within the statutory limitation periods under German law:
Generally 3 years from the end of the year in which the claim arose
Shorter periods may apply for specific types of claims
Consumer warranty claims have special limitation rules
11. Special Provisions
11.1 Multi-Jurisdictional VAT
We handle VAT obligations according to:
German VAT law for domestic sales
EU VAT rules for cross-border EU sales
Applicable local tax requirements for non-EU sales
One-Stop Shop (OSS) procedures where applicable
11.2 Subscription Auto-Renewal
Subscription services automatically renew unless:
You cancel before the next billing cycle
Your payment method is invalid or insufficient
We terminate the subscription in accordance with these Terms
Legal requirements mandate termination
11.3 Content Accessibility
We strive to make our content accessible but cannot guarantee:
Compatibility with all assistive technologies
Translation into all languages
Accommodation of all disabilities
Third-party accessibility compliance
11.4 Technical Support
Technical support is provided:
Via email during business hours (Monday-Friday)
Through our help center
In English
11.5 Community Guidelines
Our platform community is governed by:
Respectful and constructive communication standards
Prohibition of harassment, discrimination, and abuse
Content moderation and removal policies
Reporting mechanisms for violations
12. Final Provisions
12.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced by valid provisions that most closely approximate the economic purpose of the invalid provision.
12.2 Entire Agreement
These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Voctag regarding our services.
12.3 Language
These Terms are originally drafted in English. In case of discrepancies between language versions, the English version prevails, except where local law requires otherwise for consumer contracts.
12.4 Assignment
You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to affiliated companies or in connection with a merger, acquisition, or sale of assets.
12.5 Contact Information
For questions about these Terms or our services, please contact:
Voctag UG (haftungsbeschränkt)
Simon-Dach-Straße 31
10245 Berlin, Germany
Email: support@energetic-youth.com
Managing Director: Jonas Isidor Quirin Reif
VAT ID: DE309683570
Last Updated: September 2025
These Terms and Conditions are legally binding. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.